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ABOUT MIIDDLE

revolutionizing the mobile carrier + client experience

In the moment + unavoidable  + actionable + reportable

miiddle™ gives a new voice to mobile carriers through a group of services that create a more successful customer life-cycle by ensuring effective communication that reaches 100% of subscribers, 100% of the time.  Our dynamic patented technology, intelligent insertions™, allows carriers to deliver a brief personalized audio message to its users at the beginning of an outbound call. miiddle™ gives the carrier an edge by leveraging the power of the human voice to communicate directly with users, which enhances customer loyalty, retention, and growth. By combining technology with behavioral patterns, our unique approach is disrupting the typical mobile carrier model and allowing brands to speak to users in ways never imagined. We are miiddle™: the #VoiceOfTheCarrier.

 

  • Targeted, One-to-One messaging, with the ability to customize messaging to a single customer or to an entire segment of customers
  • Works on any phone, on any operator network, anywhere in the world
  • Flexible, scalable and easily deployable SaaS solution
  • Comprehensive control and customization of your message’s audience, frequency, and time of delivery, plus ability to “block” message insertion based on dialed emergency or carrier contact numbers
  • Unavoidable – reaches 100% of the customers, 100% of the time
meet our team

OUR SERVICES

Actionable, in-call communications using our patented intelligent insertions™ technology

Sound Envelopes

Announcements during customer lifecycle focused on Wireless Carriers KPIs (ARPU, CHURN, VAS, Retention)

Ad Envelopes

Announcements to generate additional revenue; ARPU growth

Brand Envelopes

Announcements focused on brand engagement with customers

Survey Envelopes

Announcements to generate customer feedback and interaction with the brand

Crisis Envelopes

Announcements to effectively inform customers about critical situations and emergencies

Enterprise Envelopes

Internal communications to keep your workforce on message and engaged

Analytics

All initiatives will have a real-time reporting platform that provides measurable results from campaigns (improvement vs. SMS or Outbound campaigns)

miiddle labs

Our in-house development of disruptive ideas and technology that surpass industry standards

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CONTACT

GET IN TOUCH WITH US

Send us a message

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Contact information

Phone Number:
+1.480.900.8008

Email:
info@miiddle.com

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